Network management refers to the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of networked systems.
Network installation services include providing cable system design, installation, and project management services over the spectrum of data, voice, electronic safety & security, encompassing optical fiber, copper, and wireless based distribution systems.
Operation deals with keeping the network and the services that the network provides up and running smoothly. It includes monitoring the network to spot problems as soon as possible, ideally before users are affected.
Administration focus on keeping track of resources in the network and how they are assigned. It includes all the "housekeeping" that is necessary to keep the network under control.
Maintenance is concerned with performing repairs and upgrades. It’s also involves corrective and preventive measures to make the managed network run "better", such as adjusting device configuration parameters & optimizations.
Provisioning is concerned with configuring resources in the network to support a given service.
UCG provides system management services for Microsoft, Unix and Linux operating systems and Layer 2 in-site/remote management "Cisco - Huawei - DLink" Managed switches/routers
UCG server management services focusses on enabling business growth and profitability of the organization through minimizing the downtime, maintaining business continuity through 24/7 support and complete assistance and consultation on disaster recovery and replication. UCG manage the day-to-day server operations through monitoring and system updating, 24/7 server data security and data backup; guaranteeing the optimal server performance. For server data security and scalability, UCG provides a comprehensive storage management services, including the design and implementation of SAN/NAS/DAS/Backup.
With so many new technology opportunities in the market today, managed services providers (MSPs) need to be careful not to overlook the importance of delivering exceptional customer service. The NOC services are the central nervous system of the MSP, providing connectivity as well as physically securing the facility by monitoring and managing client IT systems. It must also offer redundancy, remote administration tools, and secure access to customer data. The NOC separates a mature MSP from the rest. It provides greater levels of accountability and assurance because it is easier to track work performed.